Laura on TV Talking About the State of the Airline Industry

By clicking here, you can see my most recent appearance on WUSA-TV in Washington, DC. The topic is air travel.



BTW, please forgive the wayward bangs. It's summer in Washington and the ladies know what that means....out-of-control hair.

Frequent Flyer Folio: Part II

For those of you who watched me on WUSA-TV this week, here is the follow-up information I promised you. And for those of you who didn't watch, tsk, tsk. The good news, however, is that the appearance will be posted in a few days....and in the meantime, you are welcome to the information below as well.

Earlier this week, I blogged about frequent flyer deals on American, United and Delta. Here are some more.

American Airlines AAdvantage members who live in the New York City area can get double miles through the end of the year. Pre-registration is required at www.aa.com/nydbl.

Being a New Yorker, or someone who travels frequently to the Big Apple, is also paying off for Southwest passengers. Rapid Rewards members can get double credits on all flights in and out of New York City through the end of October. Registration at the Southwest website prior to travel is required.

JetBlue is offering its True Blue members one-way flight awards for as little as 5,000 points. They’ve also made it easier to redeem points, with all flights eligible and no blackout dates. Members also get additional points for booking flights directly on the JetBlue website, and by paying with a JetBlue American Express card.

Speaking of credit cards, airline frequent flyer program affinity cards are a great way to rack up points fast.

The US Airways Premier World MasterCard with Dividend Select is offered by Barclaycard. For $79, cardholders get 25,000 bonus miles once they make a purchase; day passes to US Airways Clubs; and fee waivers on award processing. There‘s also one of those MasterCard priceless benefits--cardholders get to board right after the folks in first class, no matter how cheap their seat. That means no battles for space in the overhead compartment. Priceless, indeed.

Chase continues its partnership with United’s frequent flyer program by offering three new Mileage Plus Visa Cards. Two are quite pricey, with annual fees of $375 and $275. However, the third card--the United Mileage Plus Select Visa--costs just $130 annually. Cardholders receive triple miles on all United purchases; double miles on Star Alliance, gas, home improvement, grocery and dining purchases; and 5,000 bonus anniversary miles every year.

Now, remember, I’m a travel expert and not an economist. Even so, my notes about these cards come with some financial caveats. The annual fees for affinity cards are often higher than the norm. But if you can take advantage of the travel benefits, the extra cost may end up being a good investment. However, for those of you who carry monthly balances, beware. Many affinity cards carry with them high interest rates. On the other hand, if you are a pay-it-in-full-every-month gal or guy like I am, these credit cards can be a great asset.

Frequent Flyer Folio: Part I

It may seem somewhat counterintuitive, but as airlines try to increase revenue per seat by adding fees and dropping flights, frequent flyer rules are becoming more consumer-friendly. The new rules should, theoretically, make free seats "freer" and easier to obtain.

This summer, I’ve been inundated with e-mails from airline frequent flyer programs talking about their upgrades. For example, the new One-Way Flex feature gives American AAdvantage members the option of getting a one-way ticket for half the points of a round-trip ticket. Makes sense, but previously on American, and still on most other airlines, a one-way ticket = frequent flyer points for a round trip. American is also allowing AAdvantage members to mix and match on round-trip flights--you can book economy one-way and business the other, or combine a restricted award (one that requires fewer miles for the trade) with an unrestricted award. The latter addresses the problem of trying to plan a trip when a restricted seat isn't available on one leg.

Meanwhile, United’s Mileage Plus has gotten rid of its fee for booking frequent flyer travel within 21 days of departure. United is the first airline to make this change. Previously, you had to pay up to $100 per ticket for the privilege of exchanging points at the relative last minute.

Next, we come to those wacky newlyweds (or perhaps we should say nearly-weds)--Delta and Northwest. Through December 31, members of the merged airline's frequent flyer program--Delta SkyMiles--can get double miles for all Delta and Northwest flights in all classes of service. But here’s the catch. First, you have to have an American Express-issued Delta Skymiles credit card. The good news is that if you currently leave home without it, you can apply for the American Express SkyMiles card right now...and the fee for the first year is waived. With card in hand, you next have to pre-register for the program at www.delta.com/double by the end of September to qualify.

Delta’s also offering rollover miles for its elite SkyMiles members. That means if you have Silver or Diamond status, any miles earned in excess of the minimum qualifying threshold will now carry over to the following year. Usually, you have to start at square one at the beginning of each year. Now, with the rollover plan, Silver and Diamond SkyMiles types can get those perks like complimentary airport lounge membership, a 125-percent mileage bonus, and exemption from many baggage and ticketing fees starting January 1.

Project Runway: Part II

First Richard Tyler, now Balenciaga. As I noted previously (see 7/16 post), high fashion designers are taking to airport runways. Over at Delta, Richard Tyler's wares are currently causing a kerfuffle--with newly-incoming Northwest flight attendants in a tiff over the lack of larger-sized designer uniforms. Their union has filed a complaint about the situation.

The skies appear calmer at Air Tahiti Nui, where Balenciaga designs are now being donned by the Tahitian carrier’s flight and ground crews. According to airline press material, “the fresh new look was inspired by Tahiti’s stunning land and waterscapes, and has a Polynesian spirit about it.”

Flight attendants get to sport two different outfits on each flight. As they are boarding passengers, flight attendants wear serene ocean and lagoon blue uniforms. It's only after take-off that the fashion show truly begins. Air Tahiti Nui’s male flight attendants change into short-sleeved, Tahitian shirts, “convivial with floral accents featuring tropical notes of yellow, orange, fuchsia and red." Meanwhile, female crew members change into one of two dresses. A long tight-fitting dress is called a purotu, which means pretty girl in Tahitian. The mamaru’au, or grandmother, is a long loose-fitting dress. Can you imagine the field day the Northwest flight attendants union would have with those names?

The Survey Says...

Blame ancillary fees, perceptions of customer service, or lack of free amenities, but airline passengers in North America aren’t happy. According to J.D. Power and Associates, customer satisfaction with air carriers has fallen to its lowest level in four years. J.D. Power conducted a survey of almost 13,000 passengers from April, 2008 to May, 2009.


Even though the overall picture isn't pretty, some airlines fared better than others. Alaska Airlines won the best "traditional network carrier" sash, beating Continental Airlines by two points. (Traditional network carriers are defined as airlines that operate multi-cabin aircraft and multiple airport hubs). At the other end of the heap, United came in second to last, and US Airways was at the bottom.

Perceptions of low-cost carriers, defined by J.D. Power as "airlines that operate single-cabin aircraft with typically low fares," were, on the whole, higher than those of network carriers. For the fourth year in a row, JetBlue came in first among low-cast carriers and was, in 2009, tops among all North American carriers, according to the survey. Southwest and Canada’s WestJet tied for second among low-cost carriers. Even Frontier and AirTran, the other low-cost carriers in the survey, scored higher than the top network carrier.

Survey respondents gave the lowest marks to cutbacks of in-flight services, increases in fees, and flight crew courtesy (or lack thereof). That said, passengers did appreciate expedited service at the airport (probably due to all of those self-serve kiosks), fewer delays (probably due to fewer planes in the sky), and more on-time arrivals (probably due to schedule creep).

For those of you not familiar with the term schedule creep, here’s the deal. In order to avoid the dreaded "delayed" label (defined as a plane arriving 15 minutes after its scheduled time), airlines are randomly increasing flight times, even though flights aren't actually taking more time. In other words, a JFK to LAX flight that was scheduled for six hours ten years ago is now scheduled for six hours and 20 minutes. By saying the flights take longer than they actually do, the likelihood of arriving "on-time" becomes higher.

In hearings before Congress this spring, the Department of Transportation’s inspector general confirmed that schedule creep leads “to a perceived decline in flight delays, (but) results in an increase in average flight time." According to Calvin Scovel III, during the past ten years, airlines have increased flight times on two-thirds of the 2,500 domestic routes his office examined. Some scheduled flight times increased by as much as 18 percent.

And that, my friends, is a large part of the reason airlines are reporting their best on-time performances in years. Of course, there are other contributing factors to better on-time performance, including fewer planes in the sky and less baggage to transfer from one plane to another. However, according to DOT's Scovel, there is no evidence that his agency's initiatives to curb delays have done anything to contribute to their reduction.

Here's the Scoop

July is National Ice Cream Month. In celebration, here’s the scoop on some of the world’s oddest ice cream flavors. Check them out next time you are on the road and report back.

Venezuela, England and Japan seem to take the cake when it comes to alien ice cream additives. Let’s start at the Heladería Coromoto in Mérida, Venezuela. The shop tops the Guinness List of World Records in the category of most ice cream flavors (nearly 1000 served, albeit not all at the same time). The ice cream makers there have a tendency to throw in everything but the kitchen sink. Ingredients like corn, ham and cheese, tuna, and chile have peppered the menu over the years. But the flavor that gets the biggest rise out of customers is Viagra. While the actual drug is not an ingredient, the little blue scoop does stand proudly erect atop the cone. Plus, it is reported that Viagra ice cream does contain plant aphrodisiacs. Olé.

Next, it’s off to Jolly Olde England, where sheep’s stomach ice cream is served at Harrods in London. Yum, yum. If that doesn‘t curdle your own stomach, travel on to Tokyo’s Sunshine City Shopping Mall, where Ice Cream City has a menu containing flavors such as octopus, snake, horse flesh and cow’s tongue.

In comparison, our "ususual" flavors here in the United States seem rather tame. Sure, bacon, garlic, lavender and beer ice creams aren’t everyone’s cup of tea, but they aren't that far off the flavor map. That's because the American ice cream palate isn't all that adventurous. According to the International Dairy Foods Association, the top five flavors in terms of market share in the United States are vanilla (30%); chocolate (10%); butter pecan (4%); strawberry (3.7%); and chocolate chip mint (3.2%).

Project Runway: Delta, Northwest and the (Not-So-Little) Red Dress

Of all of the challenges facing Delta and Northwest as they merge, who woulda thunk that a flap about a dress could create so much hemming and hawing? But indeed, as Delta is trying to sew up the details of its takeover of Northwest (the acquisition took place in October 2008), fashion on the airport runway is in the spotlight.

You see, the Northwest chapter of the Association of Flight Attendants-CWA has filed a grievance with Delta, asking it to provide its hip Richard Tyler-designed red uniforms in sizes up to 28. The little red dresses are currently offered only in sizes 2 to 18, although a Delta spokeswoman notes the airline offers a range of other outfits that go up to 28.

Delta hired Tyler in 2004 to reshape its drab gray employee uniforms. Tyler was quoted as saying his designs would make flight attendants "look sexy and great, but classic as well." The uniforms, including the red dress, debuted in 2006.

Patricia Reller, who handles grievances for the union's executive committee, sums up the complaint. "I think red is an eye-popping color and it's not subtle, and to me by not offering it in a size over 18, Delta is saying, 'We don't want you wearing that if you are over size 18,'" Reller says. "But the job isn't about being sexy. It's about safety." Reller also says the dresses just don't measure up. While vanity sizing (labeling a true size 12 a size 10) is in vogue among designers selling to mass retail, apparently, the opposite is the case for Delta. According to Reller, the dress is "a very small size 18, so that makes the numbers a lot larger." In other words, even a true size 16 could not fit in the 18 dress.

Given how few female flight attendants I have ever seen who weigh more than 180 pounds (a size 18 for a five-foot-one woman, which is the legal height minimum), methinks this is much ado about nothing. Hardly model behavior on the part of Delta's newest flight attendants...

It's truly a good thing Reller wasn’t around when airlines had weight restrictions on female flight attendants (the few male flight attendants flying pre-1990 were allowed “extra baggage”). In the earliest days of commercial flight, stewardesses (as they were then called) had to weigh less than 115 pounds. Apropos of nothing, they also had to be single. Even though they were allowed a little more heft through the years, the scales of justice were only tipped in favor of size 10-plus flight attendants in the 1990s (even though the equally-loathsome marriage bans had ended way back in the 1960s).

One footnote: While Northwest’s prime beef is with the dress, it’s not their sole complaint. The flight attendants are also upset with Delta’s requirement that flight attendants who wear orthopedic shoes must wear slacks instead of a skirt or dress. Furthermore, those who want to wear said shoes must obtain a doctor’s note.